Caro might not be a large company, as they do not have a dedicated counter in the Munich airport terminal. Their office is a few minutes away from the terminal, but this does not affect their service quality at all. Staff members were already waiting at the agreed meeting point at the scheduled time. The car was a new one with only 3000 kilometers on it. The paperwork was completed swiftly, and the staff was very thorough and enthusiastic in their explanations. The return process was equally high-quality. The phone customer service was top-notch, with high efficiency in resolving issues. The high-quality and efficient service combined with low rates makes their overall rating higher than big companies like Hertz and Europcar that I have worked with before.

The service was good, and the car was great.

Great company and the car was good. The only issue is the lack of transparency in the charges. I rented the car for an additional two days on-site, returning it on April 14. On the 16th, the originally reserved amount was charged. The extra two days were charged through two separate transactions the following month (one for over 600 USD and a refund of over 500 USD). Additionally, there was a 100 EUR prepayment on June 3. I don't understand why. Such arbitrary preauthorization abuse raises concerns about customer protection.

The service of CARO car rental company is quite good, but I couldn't find it immediately after leaving the airport and had to wait for 45 minutes to find it. (Waited at the wrong location; the specified P20 parking lot is very large and the order did not provide clear instructions.)

CARO provided excellent service and the car pickup process was convenient.