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From other countries or regions
+1-8007618913
Live chat Email us Service Code: 8540934309
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 8540934309
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Search for GLOBAL rent a car Car Rentals in Frankfurt
Reviewed: Wed, Aug 27, 2014
About GLOBAL rent a car: 4.0 /10
The company is not trustworthy, and the car's condition was average. I rented a mid-size estate car, specifying a model like OPEL VECTRA EState / FORD MONDEO ESTATE/OPEL insignia estate which should have had space for 2 large suitcases and 1 small suitcase. I also requested a diesel version. However, at pickup, Dollar handed me the keys and informed us that the car was a small one, with very limited space that couldn't fit our luggage (one 26-inch large suitcase and two 20-inch small suitcases). After much discussion, they were very arrogant and told us not to hold up the line and to step aside. We were very angry and spent over 20 minutes negotiating. Eventually, they said we could have any car in the model group, but then they claimed the rental price was too low for those cars, especially not for a diesel, and if we wanted a better car from that group, we had to pay an additional 10 Euros per day. My wife and I, having lived in the US and rented cars before, had never encountered such a situation. Worrying about the car's condition and unfamiliar roads, and after almost 40 minutes had passed, we decided to pay the extra amount. Then, they tried to sell us full insurance and additional services, warning of severe consequences if we didn’t buy them. We informed them we had insurance from Zuzuche, but they dismissed it and were visibly upset when we insisted on declining. They reluctantly handed us the keys without telling us where to pick up the car. The car we got was an OPEL Astra Estate, which had less space compared to a MONDEO ESTATE. It barely fit our luggage. During the handover, we insisted on inspecting the car and marking all scratches on the form, which proved useful later when they tried to charge us for damages during the return inspection. About 80 kilometers after picking up the car, an oil warning light came on. After checking, it was clear the car was low on oil. Contacting DOLLAR was a hassle due to language barriers. Initially, they told us to refuel, but later they understood and asked us to find a place to repair the car and keep the receipt. Due to language issues and being a Saturday, it took us 2 hours without finding help, so we continued driving cautiously. More warnings appeared, advising a service station visit, but again, communication failed, and we were told to ignore it. Even the hotel owner couldn't find anyone to help. Multiple calls resulted in no resolution. Luckily, the car didn't have major issues, though the fuel consumption seemed high. By the time we returned the car, the oil level was at 40%, and we had another lengthy argument with DOLLAR staff.
About QEEQ: 8.0 /10

Relevant Reviews on GLOBAL rent a car Frankfurt - International Airport

Nicholas Yule

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Reviewed: Fri, Sep 21, 2018
“Germany, Italy, France, Netherlands, Germany”
About GLOBAL rent a car: 6.0 /10
The staff was an older lady who seemed very unfriendly, which was quite unpleasant.
About QEEQ: 10.0 /10

Murray Isaac

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Reviewed: Thu, Aug 21, 2014
About GLOBAL rent a car: 6.0 /10
Because I picked up the car two hours earlier, I had to upgrade and pay an extra 200 euros, and the insurance cost another 200 euros. Plus, the person who received the car when I returned it had a bad attitude. It was not a very pleasant car rental experience.
About QEEQ: 8.0 /10

May Juliana

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Reviewed: Sun, Aug 24, 2014
About GLOBAL rent a car: 6.0 /10
The staff was very friendly and attentive. However, the car given to us, while having low mileage and being relatively new, had some issues during driving. The RPMs would spike unexpectedly even at speeds of 50 or 60 km/h, reaching 3 or 4, which made me hesitant to accelerate. Additionally, there was an extra charge for diesel cars, costing 5 euros per day, which wasn't very economical.
About QEEQ: 10.0 /10

Myra Lawrence

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Reviewed: Thu, Nov 6, 2014
About GLOBAL rent a car: 10.0 /10
Convenient and fast, good service attitude
About QEEQ: 10.0 /10

Horace Kennedy

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Reviewed: Fri, Feb 12, 2016
About GLOBAL rent a car: 10.0 /10
Very good
About QEEQ: 10.0 /10

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