There are only two issues:
First, they said we could pick up the car on the 2nd floor of the airport and we left a note with our flight number, mentioning we'd arrive around 2 AM. However, when we got to the rental car counter, no one was there. As we were new and didn't speak much English, we had to ask the local staff to call the car rental company for us. Our whole family, with a 2-year-old baby, had to wait at the airport for about ten minutes before anyone showed up. This was somewhat disappointing.
Second, when returning the car, I asked the hotel front desk to call the car rental company to request a pick-up at the hotel because we had a lot of luggage. They agreed initially, but later called back and all I understood was 'ONLY AIRPORT, ONLY AIRPORT,' meaning it wasn't possible. So, we had to return the car at the airport and then take a taxi to the hotel with our luggage.
Aside from these two issues, everything was very satisfactory. The car was brand new, with only 5000 kilometers, and I might have been just the third or fourth person to use it.