I initially didn’t want to give 5 stars. Why don't other car rental companies require a deposit? This one charges me 1000 AUD as a deposit, and it’s a direct charge, not a pre-authorization. They said it would be refunded 3-4 days after the car is returned, but later when I contacted QEEQ they said it would take a month. I rent cars in Brisbane and other cities, and some rentals are from this company. Every time I rent, they charge a 1000 AUD deposit. QEEQ stated that different cities and locations have different policies, which is why the deposit is charged each time. Next time I’d rather rent from AVIS than this company. Good service means nothing if the procedures are poor. A small company is still a small company.