The service was excellent. We rented a BMW 5 Series Touring but got a Volkswagen Touareg SUV, which was diesel and automatic. We were extremely satisfied. We only spent a bit of time finding the rental point as the rental company does not have a fixed location; they are located at the information desk in Terminal B at Frankfurt Airport. The procedure was very simple: present the rental order, driver’s license, and credit card. After completing the paperwork, a staff member drove the car to the entrance of Terminal B. We inspected the vehicle, signed the document, and left with a full tank. The car was a new model from August this year with only 10,000 kilometers. It exceeded our expectations.

They provided a nearly new Mercedes with only a few thousand kilometers on it. The deposit wasn’t as high as mentioned in many guides, only a 800-euro pre-authorization. Both the pick-up and return procedures were very simple, likely because cars are much cheaper in Germany. They didn't even inspect for damages thoroughly during the return.

The service is okay, but since there's no counter at Frankfurt Airport, I couldn't get full insurance when picking up the car. Communication was also a bit difficult with the gentleman who delivered the car, and the deposit taken on-site hasn't been returned yet, so it's hard to give a final rating. However, returning the car was smooth; they just checked and said everything was fine and drove off without a thorough inspection.

Waited almost 40 minutes for the pickup at the airport, despite multiple calls. However, overall it's still acceptable, service is good, and the return process was quick, arriving within 5 minutes after contact.

Excellent service. We didn't have time to refuel before returning the car, so they took us directly to the gas station. Fantastic!