The paperwork was handled smoothly, but there was only one staff member in the entire store, so we had to find the parking lot ourselves. A group of us dragged our suitcases around for a while before we found it. Once we found the car, we were not familiar with it, and there was no one to guide us. It took quite a while to get going. Returning the car was very simple and smooth, just handed the keys to the counter.