The service is standard. They keep recommending the CDW waiver and their own insurance during car pickup; just refuse it.

Only a driver's license is needed, no translation required.

We got an amazing new cabrio instead of the ordered one. Enjoined so much :)

Very good counter customer service at airport; For a reasonable charge upgrade to Golf automatic turned out to be a good choice.

when we got to the Alamo desk, she told us that there are no car for 7 people she offered to give us a car for 9 but we didn't need a car this big but we had to take it, and we paid 250€ deposit, they didn't give us the deposit back till now. Also when we went to give the car back we went to the address they gave us, we waited almost for half an hour and then they called us and informed us we should be in another place , we went there , we gave back the car , they checked it outisde and inside and they said everything is fine. next day I notice they took 1250€ from my credit card and when we calles them they calimed that we had a car accident with the car although we did not and they checked it. and till now I still didn't get my 250€ back from them.