There was no physical store, the car we got on the first day was different from the reservation, and it was much smaller. On the second day, we got a different car again.
Couldn't find the store at the airport and saw no one holding a sign. Had to call and wait 15 minutes for someone to come. However, the car was good. I rented a manual but got an automatic Smart. I wasn't fully prepared for the road conditions on the island, so the automatic helped a lot.
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Customer Service
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