The procedures were relatively simple, but efficiency was a bit slow

The wait time was acceptable, but the staff's attitude was very cold and there was almost no service. It was far from the good experiences I've had with other companies in the past. No one inspected the car when we picked it up; they just told us the parking spot number and we had to find it ourselves. The parking garage required a card for entry and exit, but we weren't informed beforehand. We drove to the exit and couldn't get out, then asked someone else and had to return to the rental office to inquire about the card.

I was rear-ended in Vienna. I promptly sent photos of the scene and the police accident report to the rental company's email but did not receive any response. When returning the car, the staff said everything was okay and took the police report and accident information form. However, I later received an email about a damage assessment, and the 600 EUR deposit I paid when picking up the car has not been refunded yet.

It was okay, but the car was different from the one I chose.

The car was fine. The Buchbinder staff could not give me a "BMW" or similar because they only had Ford.