Although I had to cancel my order, the experience was really great. Highly recommend!

The service standard for guests who did not book directly on their website was not the same as for other guests. We booked two 7-seater SUVs, but the receptionist could only provide one at pickup. When we pointed out that there were actual 7-seater cars available, the receptionist said these were for other guests. What? What about our reservation? Aren't we guests too? No solution was offered in the end, and we had to take a 6-seater and manage the issue of insufficient trunk space ourselves. Additionally, when we noticed scratches on the car at pickup, the staff casually said it didn't need to be recorded. After we insisted on taking photos and making a record, the staff and their supervisor had a very poor attitude. The entire pickup process took over two hours and was extremely frustrating.

Good service, quick car pickup

At the Enterprise counter at Southampton Airport, the rental company said our credit card didn't have a chip, so they couldn't process the rental. We asked for a refund of the deposit at that time, but the staff said they hadn't received any deposit and showed me the information on their computer. After returning home, I requested a deposit refund through the rental platform, but several days have passed without any response. The rental platform is very unreliable.

All the staff were friendly & helpful, I would definitely use enterprise again

No problems or issues, smooth transaction & great discount

Like: No line ups and fast friendly efficient staff... Exactly what we needed after a 24 hour flight.
Dislike: There was no additional driver option on the easy rent cars website, we had to arrange this with Enterprise directly