This company is terrible and untrustworthy. They pressure you into buying full insurance, tell you that there's no need for a vehicle inspection, and then charge you for pre-existing damages. It seems that the previous renter probably paid for the damage and now they are scamming new renters with full insurance to repair the car. Your company in Berlin doesn't even pay for parking fees and gets chased away. It's a disgrace that such a terrible company can exist in Germany and tarnish the country's reputation.
The process was fast, but the car was very different from what I booked. I reserved a BMW X5 but got a Ford Explorer. I’m not sure if these are considered the same class, but the price difference is substantial, which seems off.
I requested an automatic transmission and waited for over an hour but didn't get one! I booked a compact luxury car but was given a lower-class Opel hatchback. The car was in very poor condition!
The staff was very enthusiastic and patient in explaining. Although there was no Chinese service, the lady at the counter tried her best to explain in a way that even my poor English could understand the gist. However, I was slightly dissatisfied because the car I selected was not available, and I was given a car of a lower grade.
In Frankfurt, the so-called driver's license certification provided by Zuzuche didn’t work with Global Drive, wasted 5 hours, and had to rebook a high-priced car with European Car through Zuzuche.
my only complaint was at Buchbinder they have plastic boxes with lots of keys in each box. Originally I was going to get a Fiat Panda, then he changed his mind and said ill give you this instead. I am still trying to work out how the picture I have sent is like the one I ordered or similar ? I was so tired as I had been up since Thursday 15:00pm so around 23hrs and we had a 60min drive to Dortmund. I think it wouldn't of mattered what I ordered from Easyrentals, Buchbinder just pick a key out the box.
About QEEQ:10.0/10
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