Arrived on time to pick up the car, but was informed there were no cars available; waited an additional 2 hours.

They almost didn't rent us the car and said they couldn't do anything! The reason was that the staff couldn't process our Chinese credit card and refused to take cash. Fortunately, the rental platform customer service was helpful and contacted another company for us! Just as we were about to leave angrily, an employee figured out how to use the Chinese card and finally rented us the car, but there was no apology or compensation! It seems to be a small company with very few Chinese customers.

Long queues, slow pick-up and drop-off processes. It takes at least one or two hours. The staff is friendly but there are too few of them, usually just one person per task.

car is cheap; but car is in poor condition. one tyre slow leaking, one mirror case missing.

Like: Good cars, free.
Dislike: My car was not washed and clean up inside (rubbish inside- crips everwhere, grapes, empty bottle and dirty outside). They said they were busy and had no time to clean the car...but they gave me an upgraded car.