18-Day Road Trip in the UK

ERSIRENT at London Heathrow Airport (KV) took advantage of the language barrier. Despite repeatedly showing the printed statement from the rental service about not needing additional insurance, and stating in English 'I have all cover, no need other cover!', the staff didn't mention the £1250 deposit option. When I repeatedly confirmed if the three charges were all deposits, I got a confirmed response that 'ALL will come back to me.' However, when I returned the car, the staff said this was a charge and wouldn’t be refunded. They maliciously upsold the insurance. Essentially, I rented a car and ended up with two full insurance policies, costing me significantly more than usual. This has caused me substantial financial and mental distress. Customer service is handling it, and I hope for a good outcome.

The car model availability was random. I wanted to rent a Ford Focus but it was always unavailable. There were very few automatic cars. I ended up with a Korean car, a SsangYong. The first one had a side door that couldn't be opened from the inside. The second one was an old, beat-up piece of junk. Finally, I got another SsangYong which was just okay.

Staff was friendly.

Food value for car rented.

Great value for money so no complaints other then sometimes the cars are not cleaned properly.

I spent more than two hours to get my papers done then they told me that there is no car available. After that, they brought a car after 25 minutes.