Excellent service, quick processing, free upgrade. Originally booked a seven-seater manual, got a Ford seven-seater automatic. Return was quick, deposit of 250 euros refunded immediately.
“Overall good experience with Alamo and easyrentcars.”
About Alamo:9.0/10
Easy pick up although there were nobody at the counter. Was told that there are at the car pickup area so there I went. Paperwork is fast and had to wait 15 mins for car to arrive and it's fine for me.
Car is in good condition and everything explained in detailed.
Car drop off is smooth within less than few minutes.
Overall good experience with Alamo.
I got my car too late, uncleaned and with plenty off damages. When I complained I was told that I was too late and that my car was given to other customers. When I called to extend my stay, I was promised a call back which I never got. So far I’m still missing my security payment of 250 Euros which I’m afraid they will try to keep as the car purportedly had new damages upon return and a missing luggage cover. By far one of my worst rental experiences and I travel a lot! Please fix this and make sure I get my deposit back.
About QEEQ:10.0/10
Rental process was smooth. Complaint process not used yet, to come. Will see how they appreciate their customers.
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