The tire was damaged, and they left us stranded from 7 PM to 12 AM. They claimed they would help us, replace the car, but in the end, we had to take a taxi back to the hotel at 1 AM. How is a company like this still allowed to operate? Are they aiding and abetting criminals?
Moreover, we deposited 750 euros as a guarantee, and today we received a bill charging us around 480 euros for reasons we can't understand. This is more expensive than the rental itself, which we had already paid for in advance!
I hope zuzuche can explain why they list such dubious companies.
The car matched the reservation, the staff did not try to sell insurance, and they were very friendly. When returning the car, the staff proactively came out for inspection with a smile the whole time. They even helpfully pointed out the way to the terminal. Very nice service.
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