1. There was only one staff member at the store, and the pick-up location was a 5-minute walk from the airport.
2. Another car was blocking ours at the pick-up spot, making it impossible to collect our vehicle.
3. Despite calling multiple times, we couldn't reach the staff (this was around 11 PM).
4. We had to walk back to the airport to contact the staff. The only staff member prioritized other customers’ pick-up orders despite our issue. Eventually, they resolved the issue by changing the car, but it took a long time.
I rented a car for 16 days, and on the 9th day, the car broke down and needed engine oil. There was no roadside assistance, and I had to drive the car back from France to Düsseldorf to get a replacement, which greatly disrupted my travel plans, costing me time and fuel. Additionally, the French highways charged tolls. When I changed the car on the 9th day, they said they had reported it to the manager and I would be compensated when I returned the car. Today, when I returned the car, they said the manager had not approved it and I need to wait for an email. I really don't know what the outcome will be!!
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