London Brighton Penzance Manchester Windermere Edinburgh York Cambridge London

Extremely dissatisfied, severe mistreatment of customers. They claimed our car was too dirty to tolerate. If they say it's intolerable, does that make it so? We still had time before return, and we were willing to take the car for a wash, but they said once the car entered their store, it wouldn't be allowed out. We still had over an hour before the return time, but they wouldn't let us leave. The cleanliness standard was entirely up to them. I didn't think it was dirty, just had some sand and mud inside from our trip to the Scottish Highlands. Isn't that normal? They delayed our time to catch the flight, insisting we pay a £100 cleaning fee. I just want to ask, does cleaning need to cost £100? I will never choose this company again, very dissatisfied. Goodbye!

1. There was a discrepancy in the service, and I was overcharged by £152.01. Despite multiple attempts to contact them, I have not received a refund. 2. We were told there would be a Chinese-speaking staff member to assist us with the car pickup, but when we contacted them via WeChat at 9 AM local time, they replied, 'This Chinese service number's working hours start at 8:30 AM. Sorry for not being able to assist you during your pickup time.' We had to figure it out ourselves, which was quite frustrating.

Great value for money so no complaints other then sometimes the cars are not cleaned properly.

£5 for a car... Cant complain too much

excellent service

The car was good but unacceptable wait at collection of nearly 2 hours. This was the case for lots of other customers too.