Sydney, Albury, Melbourne, Adelaide

Average

Patient service

When we arrived at the Hertz store, we started the inspection according to the agreement's terms and found that the two rear seat belts were broken. We were afraid of violating Australian laws, so we didn't dare to drive the car. We requested a replacement, but they gave us a two-door Suzuki Swift, which could not fit our luggage. We asked if there were any other options, but they said no, unless we waited for dispatch, with an uncertain wait time. The whole process of inspecting the car, discussing replacement options, and waiting had already taken three hours. Upgrading the car became inevitable. They pointed to another car, a Toyota Crown (with only 10,000 kilometers), and we were ready to sign the contract, but then they said due to their mistake, they couldn't rent that car to us. They then pointed to another Crown, not in as good condition (with over 60,000 kilometers). We felt very uncomfortable. We asked about the Kia we'd originally rented, but initially, they adamantly refused. After an hour of back and forth, they finally gave us the Kia, and we paid an additional upgrade fee of over $1,300.

good

good

Like: The cars were perfect and immaculate.
Dislike: That there were hidden costs. We rented 2 cars and on the site stated no other costs. Upon pickup we had to pay bonds of $200 each plus insurance which costs over $500NZD. They don't take cash either. Wish we knew prior so we could leave cash in accounts rather than having cashed out all our spending then having to call home to transfer etc... delayed process and not good start to trip. ALL costs including bond etc.. should be mentioned.