Always in Chiang Mai

Counter service staffs were extremely friendly. Skeptical of them at first due to the number of comments on how they tried to made renters pay the damages after return. Certainly did encounter the staff deliberately try to find a damage upon returning. Therefore do drive safely, to ensure yourself a safe ride and a "safe" return condition. Overall recommended to go ahead and rent with them :)

easy booking process

No

No

It is getting better than the past.

I like many functions of the app. For instance, there is a function that links to the Google calendar.

I booked a Nissan Armada but was given a Toyota Fortuner. How can they are in the same class! Dents and scratches were found on the car body.

Easy to use and coupons are good for car rental.

The staff at the Chic Car Rent desk were nice initially but were only after my money & chose not to engage in any discussion points that I had raised, stating that communication was a problem even though there was a Thai person with me. Clearly this was not a pleasant experience & I will be telling anyone & everyone not to use this company. How is it that a company who uses an online service can have a company representing them that deal with their customers in this way? I believe that customer service plays a big role when dealing with service delivery.