Random charges, including unnecessary insurance fees

The car I booked wasn't prepared (same thing last time), and I waited a long time (again, same thing last time), almost two hours past the pickup time. They ended up giving me a Smart car at the last minute. I couldn't wait any longer, so I just accepted it. You might ask why I would put up with this; well, it's because it's cheap.

Made a booking for unlimited mileage but was given limited mileage at check in. The proposed repayment of 1500 excess of 14-28 days isrediculously long.

It took me 3 hours to find the locating and pickup my car. And the worst is when I dropped off my car, it took ages to finish the process. The bus shuttle is not convinient. It took 30 minutes to arrive. I ended up taking taxi and paid £20 as I almost my train. It is ripping off. They charged me £135 for stonechip. Avoid this company. And also pay more money and don’t choose Airport rental company. Trust me it is not worth it.

Not enough staff on arrival, very slow check in process despite there only being three people in front of me it took over an hour to collect the car! Staff complaining about everything all in all it was a total shambles!