Almost no waiting in line, and when they tried to upsell insurance, they were fine when we told them we had already bought it elsewhere.

I arrived at the Global Drive rental office at 7:30 AM. There were two staff members present; one was assisting a customer while the other was doing nothing. I waited in the queue for about 20 minutes before the idle staff member attended to me.

Not bad, got a free car upgrade, the car was quite new. The insurance was a bit expensive, $21 per day for full coverage, but it was more convenient than third-party options.

Quite patient, there were two staff members, and the queue time was not long.

The Mercedes Viano we originally requested was swapped for a Volkswagen Multivan. It drives like a bus, incredibly noisy and has horrible sound insulation! It's extremely uncomfortable to sit in. The front layout is like a truck with a two-seater next to the driver's seat, and the rear seats cannot be adjusted. There's no storage space at all, and we couldn’t even figure out where to put a cup of water. They claimed it was an upgrade, which is ridiculous! I will never use this rental company again. We spent over 10,000 on this trip and were expecting the comfort of a Mercedes, but ended up with nothing! Terrible!