What a terrible company, the pickup location they provided was wrong. We arrived at Casa Port and it showed only 0.5 km away, but after half an hour of navigation, we couldn't find the store. Being unfamiliar with the place, even those who spoke English had heavy accents. After much hassle, QEEQ managed to contact the rental company, who provided an address but it was still unclear. Calling the company was frustrating—either the calls wouldn't go through or they would drop immediately. In ten attempts, only one call got through. Eventually, we had to get the taxi driver to speak directly with them to get to the company building, and even then, we spent another 20 minutes trying to locate it. Upon finally arriving upstairs, no one acknowledged us, and we had to wait an hour. Paid the 8,000 Dirham deposit, and the car was supposed to have a full tank but only had a quarter. Returning it with just over half a tank to be safe, we contacted them in advance to avoid another search, but their office was empty again. What kind of company operates like this? A private workshop? Finally handed the car back and walked away relieved. Avoid Dirent—they claim to be a large local chain, but I am not convinced.
This was our first time renting a car abroad and the experience was great! The diRENT staff were especially patient and friendly. They even took us to a nearby gas station before we set off and contacted us to return items we left in the car after returning it. The return process was very smooth without any nitpicking. Highly recommended!
No office at the airport. Waited three hours to get the car. The car was not full of gas, the condition was very poor, the brakes failed halfway, very dangerous. Customer service attitude was okay but very slow. Staff doesn't speak much English, which is a big problem; had to use translation software to translate English to French, very inconvenient.
Nous avons réservé un siège auto au prix de 5,83 mad/jour soit 58,3 mad pour 10j. A l’arrivee l’agent nous demandait 700 mad! Qui après négociation s’est transformé en 58,83 par jour soit 10 fois le prix annoncé alors que sur son papier c’etait Bien écrit par location et non par jour. une honte d’escroquer les touristes dès leur arrivée à l’aeroport !
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