Paid online, rental company charged credit card arbitrarily

The car they gave us was brilliant and very economical - Skoda Kamiq

Excellent

Pick up was the worst part of the day Requirements was a hassle I had to make two attempts to get the car

Ok. No magic

Overall great quick service, but the cigarette adapter on the first car didn't work. So I had to exchange the car. Since so many personal electronics rely on that power adapter working, Alamo should check that it works as part of it's regular check of a car before making it available for rental. Had I not detected that issue myself I could have ended up without a map (As I use it to power my GPS) a few hours after leaving the airport (when battery of my portable GPS got empty), and that would have totally ruined my trip as there is NO way that I could find myself around a complex time sensitive itinerary without a GPS.

I am pleased with the pick up procedure, but drop off procedure could be better if I was informed that no one at drop off location

I should be informed that no one at the drop off area. I have to ask AVIS counter and was told that just leave the car there and lock it then walk inside to see the agent

Was offered a free upgrade which was excellent because we ended up with more luggage than was expected.

It was easy to use and navigate. Price was really good value for money