The staff didn't seem friendly or proactive. When I asked why the car differed from my reservation, they responded that they didn't know because I booked online.
1. The car I rented was not the model I reserved. If it were a Skoda, I wouldn't have spent so much money! 2. The customer service staff had a bad attitude and their English was very poor, making communication very difficult. 3. During the return inspection, they said the fuel tank was almost full, but I clearly filled it until the pump stopped.
The service attitude was good, but the car we got had almost 50,000 kilometers on it. During the rental period, the left front tire lost air once (luckily there are free air pumps at gas stations, so we fixed it ourselves) and there was an oil change warning! How old is this car? It's old, fine, but at least maintain your cars properly! They don't even change the oil regularly! We thought there was an oil leak and had to ask the rental company, friends, and even locals before confirming that it wasn’t leaking, just that the oil was old and dirty.
We reserved a BMW X5 but they didn't have any available. They asked us to choose between an X4 and a manual Ford. The X4's trunk was too small and we specifically requested an automatic, so why would they offer us a manual? After we requested a free upgrade, they finally provided us with a 9-seater Mercedes bus. Within two days, the display showed an AdBlue alert, which confused us! Later, in Prague, our car window was smashed, and we couldn't reach customer service. They only have rental points in Germany. After much hassle, we exchanged the car at Munich airport for a smaller 7-seater Mercedes, which soon displayed an oil level warning. Absolutely terrible experience! I strongly advise against renting from this company. So many bad experiences!
The Mercedes Viano we originally requested was swapped for a Volkswagen Multivan. It drives like a bus, incredibly noisy and has horrible sound insulation! It's extremely uncomfortable to sit in. The front layout is like a truck with a two-seater next to the driver's seat, and the rear seats cannot be adjusted. There's no storage space at all, and we couldn’t even figure out where to put a cup of water. They claimed it was an upgrade, which is ridiculous! I will never use this rental company again. We spent over 10,000 on this trip and were expecting the comfort of a Mercedes, but ended up with nothing! Terrible!
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on Buchbinder in Germany
Mick Flower
-
-
-
-
View more >Bruce Hood
-
-
-
-
View more >Keith Reynolds
-
-
-
-
View more >Quentin Beerbohm
-
-
-
-
View more >Clyde Abe
-
-
-
-
View more >