Island Tour

Annabelle Robeson

Malaysia

Reviewed: Tue, Aug 28, 2018

About EPTA: 2.0 /10

1. Had to wait over half an hour for the staff. 2. The pickup point wasn't at the airport as mentioned, but in a remote location that required a shuttle. 3. The car provided was not the Toyota Vios I reserved, but a downgraded Perodua Axia. 4. The car wasn't full of fuel, it was only at the last segment. 5. After taking photos and returning the car, I refueled it fully. Although they didn't mention keeping the fuel receipt, comparisons of the dashboard photos before and after returning the car show I refueled it, but the company refused to provide the photos. 6. Upon returning the car, a staff member was very rude and used abusive language, even attempting to intimidate me with threats of violence.

EPTA

Langkawi International Airport(LGK)

Langkawi

Malaysia

1 days rental

Relevant Reviews on EPTA Epta Car Rental & Tours Sdn. Bhd. (LGK)

Theobald Swinburne

Malaysia

1 days rental

EPTA

Langkawi International Airport(LGK)

Langkawi

Malaysia

Reviewed: Wed, Aug 15, 2018

“Langkawi”

About EPTA: 2.0 /10

Difficult communication

Marguerite Robin

Malaysia

1 days rental

EPTA

Langkawi International Airport(LGK)

Langkawi

Malaysia

Reviewed: Tue, Feb 13, 2018

“Self-Driving in Langkawi”

About EPTA: 6.0 /10

The flight arrived early but the rental company wasn't there to pick us up. We waited for over 10 minutes before they showed up. They promised us a particular car, but then gave us a very old one with scratches all over, a broken rearview mirror, and a malfunctioning gas pedal. The only positive thing was that they didn't inspect the car much when we returned it and gave us the deposit back quickly.