Great company

The car we picked up had a dented door and issues with the headlights and taillights that wouldn't turn off on the first day, but somehow fixed themselves by the second day. We picked up the car at Frankfurt Airport, and even though the paperwork noted existing scratches, the staff at the Munich Airport return location was shocked and called the Frankfurt office to verify the severity of the damage before believing it wasn't caused by us. Another group of Chinese tourists who rented an SUV found a tire pressure warning just after leaving and had to come back; they eventually had to go to a repair shop as there were no spare cars. If such a delay happened to us, I’d be extremely upset. Due to these issues, I probably won't rent from this company again.

The car was in great condition, and the service was good. Although not located inside the terminal, they provide shuttle service.

Hope they can be more enthusiastic and personalized in the future

Not satisfied at all. When picking up the car, they didn't mention checking the front glass. When returning the car, they claimed there was a scratch, but we never went anywhere that could cause it. We found the rear side dent ourselves, and then the rental company noted it. If we hadn't found it, it probably would have become our fault just like the front glass.