Waited at Brisbane Airport for almost a week before someone came to pick us up for the car! The car's battery was running low halfway, and their response was extremely slow. I had to explain my situation to different phone operators at least five times, which delayed my day by half before getting the problem resolved.
Having to use my own toll account without clearly pointing this out during the booking process.
Having not been told the free shuttle is not available after 4:30pm is also disappointing.
These things make using this service again uninviting and a last resort.
“Not that happy in the quality of car, professionalism of some staff, ease of overall process.”
About Atlas:5.0/10
Unclean and poor condition of car. Car not ready on time (over hour). Poor access/parking at car hire. Unprofessional appearance of some staff members. Central locking/key less entry not working.
About QEEQ:8.0/10
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Customer Service
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