1. The car was not clean when I received it. There was ash under the seat and a suspicious liquid in a mineral water bottle. 2. They found an excuse not to refund the deposit. No one smoked during the trip, but they showed a photo claiming someone did and refused to refund the deposit. 3. After forcibly withholding the deposit, there was no feedback at all. I only found out 3 months later when I inquired myself.