Extremely dissatisfied, waited for hours at the airport without getting the car. Made numerous calls to both the rental company and the booking company, but still didn't get the car. Finally got it the next day. The rental company's attitude was terrible and they were very dismissive!
“I was prepared for even worse in Africa - at least the car was new and in good condition”
About diRENT:6.3/10
1. A Dacia Dokker is NOT mini car and has nothing similar with Kia Picanto (the advertised model). It's a business car. A pickup :-) At least it was new and diesel.
2. The pick-up location of diRent (parking lot #326) is practically impossible to find at 1 a.m. (no information at the airport, no one knows anything about diRent), luckily someone picked up the company phone and helped me find it (and even more luckily there was whom to buy a SIM card from at the airport, otherwise the 10-munute call in roaming would cost me over 50% the rental price).
3. Another call to someone in the company was needed to convince the diRent employee that 11 p.m. means 23:00. He wanted to write in the contract that I should return the car at 11:00 a.m., even though the booking read 11:00 p.m.
Apart from that everything was OK.
“Facilité de location et prise et restitution du véhicule”
About diRENT:9.7/10
Personnel dirent à l’aéroport super sympathiques et disponible par téléphone et qui explique clairement.
About QEEQ:10.0/10
Rapide et pratique
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Facilité de location et restitution du véhicule
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