NO PROBLEMS WITH ANYTHING, ONLY WAITING FOR THE DEPOSIT TO BE CREDITED BACK FROM THE CREDIT CARD

The car was beautiful although a little grubby on the interior when we recieved it. Pick up- guy was over 45 mins late opening delaying us getting on the road. We extended our hire and changed drop off location. Given instructions via phone for drop off and on my account. At drop of found carpark locked and unable to leave car safe. No one on call to help. Awful start to my holiday. When landed called straight away to which the woman seemed frustrated I'd checked in with her as shed already spoken to my mother in law and came across as impatient and rude. Overall easirent screwed up the start of 2 separate week long holidays.

I could not get through on the phone for some time to alert them of the pick up and had to wait around 30 minutes at the airport

It's a fraud. I wanted to pay with a debit card. They said that it was okay but I had to provide certain documents and have a 0 excess liability. I did what requested, but at the moment of renting the car I discovered that they wanted a new insurance to be taken (with them) and very expensive (three times the entire rental). The terms and conditions are not clear because they just mention a 0 excess liability (which I had). The client service I contacted didn't say anything about this new insurance. In sum, it's a fraud! Stay away from it!!!

Staff were very friendly but I do have 2 specific comments. They explained that this branch could only accept American Express cards via contacting another branch which I was ok with until I had to stand and listen to the guy read out all of my card details including the security code over the phone and in clear earshot of the next waiting customers. This is definitely unacceptable. We did mention it to the team before we left and they requested that we re-raise this through the feedback form. This branch either needs the same functionality as the others, a more private/secure means of transferring the card info or just to not accept Amex until suitable functionality is available. The other issue is that the shuttle appears to be a single van and we overheard they only have a single car park pass, so while the transfer is approx 10 minutes, if you just miss one, you have to wait for the return trip. We were lucky and didn’t have to wait very long but having now seen your location on the edge of Sowton, I would have to consider my times of travelling before re-booking as at peak travelling times, it would clearly take considerably longer to get to and from the airport. The team though were very friendly and explained everything clearly, just some feedback with logistics really.

In side windscreen dirty. I was surprised when asked for £1,500 ‘deposit’ from my credit card. Many would not have the capacity to accommodate that request.