Morocco - 14 Days

The car rental site said they would be holding a sign at the airport exit 24/7, but when I arrived at 10 AM, I did not see any sign from the car rental company. After calling, it took another hour for someone to arrive. The staff were friendly and smiling throughout, but unfortunately, none of them spoke English.

Couldn't reach them on the phone when picking up the car, had to ask the airport staff for help. I booked an automatic but was initially given a manual. I told them I couldn't drive a manual, so they made me wait for more than half an hour. When I got the car, it had no fuel, and they just told me there was a gas station 2 kilometers from the airport. The car was a bit dirty! On the second day, a wrench icon lit up on the dashboard. We had no idea what it meant and couldn't reach them by phone, so we had to ask locals for help. Luckily, it was just a maintenance reminder. On the third day, the engine started making noise. For safety, I wanted them to check if there was a branch in the city to help. They said they were too busy and suggested I return to the airport. Again, I had to ask locals for help. But these weren't the real issues! When we were returning the car, I told them at the hotel that we'd be at the airport in an hour and not to delay us as we had a flight to catch. They agreed, but after countless calls, you can imagine the frustration! In the end, we were on the plane and had to borrow a phone from a fellow passenger to call and ask if they were at the parking lot. They said they'd be there in 40 minutes… How did we handle it? We gave the airport police officer a tip of 100 RMB to return the car for us.

Service attitude was okay

The vehicle did not meet the requirements, it was old, rundown, and dirty.

Le service est courtois et respectueux et le personnelle est agréable, j"étais un peu déçu car jai fait un retour a 23h et demandé le service de raccompagnement chez moi, mais ils ont refuse après me l avoir promis au moment du pick up, je devais cherché un taxi ou me débrouiller a 23h du soir a Casablanca