We did not get the 9-seater car we reserved; instead, we got two small cars. Couldn't find the office for return, and the provided phone number was incorrect and unreachable. Giving an average rating because the rental company finally picked up the car from us.

The car rental site said they would be holding a sign at the airport exit 24/7, but when I arrived at 10 AM, I did not see any sign from the car rental company. After calling, it took another hour for someone to arrive. The staff were friendly and smiling throughout, but unfortunately, none of them spoke English.

The car we booked was totally different from the one we received! We booked a Tiguan but were given a Duster. When we asked the rental company's staff, they said they didn't even have a Tiguan! They just put a picture there to deceive people! On the day we booked, the Duster was only around 200 per day, while the Tiguan was over 600 per day. If we'd known we were getting a Duster, we wouldn't have booked it for that much more; we could have saved thousands. When picking up the car, they promised to switch the car and deliver it to the hotel, but when we called the next day, nothing happened! This rental company is terrible.

No office at the airport. Waited three hours to get the car. The car was not full of gas, the condition was very poor, the brakes failed halfway, very dangerous. Customer service attitude was okay but very slow. Staff doesn't speak much English, which is a big problem; had to use translation software to translate English to French, very inconvenient.

Terrible rental company: 1. The car we picked up was not the model we reserved, and they told us it was the only car left and we couldn't change it. Later, a policeman helped us, and the rental company staff said that the next day we could swap our car for the reserved model in Rabat for free. Trusting this, we took the wrong car. The next day at 10 AM, the staff confirmed on the phone, but an hour later they asked us to call another number and then stopped answering. We had to call the company's main number, and they told us to drive back to Casablanca to change the car. Are you kidding? We arrived back in Casablanca at 2 PM and only managed to sort everything out and leave with the car at 4 PM. On the highway 120 km from Tangier, the warning and engine lights came on. It was 9 PM, and four women were stuck on the highway – imagine that! The so-called 24-hour customer service did not answer our calls! Is this a scam company? Zuzuche customer service asked us to go to Tangier to change the car, but when we got there we found out there was no longer a Tangier branch. We had to continue driving the faulty car. 2. We called three hours in advance to return the car, but four hours later the company personnel still hadn't arrived at the airport, almost causing us to miss our flight!