Morocco - 14 Days

We did not get the 9-seater car we reserved; instead, we got two small cars. Couldn't find the office for return, and the provided phone number was incorrect and unreachable. Giving an average rating because the rental company finally picked up the car from us.

Returning the car at Marrakech train station was impossible to find via GPS. The staff couldn't clearly explain its location and told me to wait, but after an hour, there was still no response. Thankfully, a local driver helping with our desert tour assisted us. We had to go around for over ten kilometers through narrow alleys before finding a return point. Coming from so far away to Morocco just to waste half a day returning a car affected our desert trip as well! Absolutely not recommended.

The car rental site said they would be holding a sign at the airport exit 24/7, but when I arrived at 10 AM, I did not see any sign from the car rental company. After calling, it took another hour for someone to arrive. The staff were friendly and smiling throughout, but unfortunately, none of them spoke English.

Constantly delayed

The car we booked was totally different from the one we received! We booked a Tiguan but were given a Duster. When we asked the rental company's staff, they said they didn't even have a Tiguan! They just put a picture there to deceive people! On the day we booked, the Duster was only around 200 per day, while the Tiguan was over 600 per day. If we'd known we were getting a Duster, we wouldn't have booked it for that much more; we could have saved thousands. When picking up the car, they promised to switch the car and deliver it to the hotel, but when we called the next day, nothing happened! This rental company is terrible.