My friend was driving and accidentally scratched a small part of the car's front right corner. There was no deformation, but the rental company still charged us 870 euros. Even with high labor costs in Europe, 870 euros is exorbitant. The charge should be reasonable; it feels like they took the opportunity to overcharge us.

The attitude of this company is extremely bad. They do not accept magnetic stripe credit cards and do not inform upfront. I purchased full insurance, but they still charged me 1200 euros as a deposit. They also charge 45 euros for cross-border service, very greedy. I tried to negotiate with the rental platform for a refund, and it's been 7 days without any response. Later, I went to HERZ and was very satisfied. A 9-seater Mercedes for less than 400 euros for 3 days with full insurance, with a prepaid fuel charge of a bit more than 200 euros. When returning the car, the inspection staff falsely claimed that 45 euros of fuel was missing, even though the tank was full. I went to the HERZ counter, showed my refueling receipt which confirmed a full tank, and they said I had done the right thing and would verify it at the counter.

Although we had some language barriers, their attitude was great and they were very patient.

The front desk staff of this company was extremely rude, and the process for renting a car was very disorganized. What is even more outrageous is that they charge an exorbitant car cleaning fee: 60 euros (including tax) for a Golf. Additionally, if you do not refuel the car fully, they charge three times the market rate for the fuel. I highly recommend not renting from this company. Opt for well-known brands like Europcar, Sixt, or Hertz instead.

The customer had paid the deposit, but the rental car customer service failed to promptly notify the car rental company of the flight information, resulting in no car being available. The service was very unsatisfactory and caused significant inconvenience to the customer. Ridiculous!