The company arranged a car to pick us up and take us to their office. When we arrived at the airport parking lot after our flight, the car was already full. The driver politely asked us to wait a moment while he dropped off the other passengers and then came back for us. We waited about 40 minutes before the car returned to take us to the rental company. We waited about 10 minutes at the counter and another 10 minutes for the paperwork. The whole process was very courteous.
“Excellent experience in booking car hire through QEEQ and service from Dollar at Derry airport”
About Dollar:10.0/10
Have used Dollar at Derry airport twice recently and on both occasions the staff have been very friendly, helpful and efficient in getting me on the road and booking the car back in on return.
About QEEQ:10.0/10
Very easy and user friendly app for booking car hire
The car we were offered was a seven seater but the rear seats were basically children's seats. I had to upgrade to a larger model for an additional £80. The customer service representative didn't give a damn about us just getting the money. POOR AT BEST.
Needing an NI number to release a car is excessive (other companies don't ask for this).
Staff at pick up location unprofessional. Discussing who had drunk the most the night before, the sexual desirability of celebrities and who could avoid the most work.
Car inspector rude.
Drop off process took far too long but at least Worcester staff were professional
Like: Very friendly but eficient staff, free upgrade, no hidden charges, no waiting, quick and friendly transfer to airport Dislike: nothing could be improved!
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Customer Service
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View more >Dislike: nothing could be improved!