London—Bath—Cardiff—Cotswolds—Chatsworth—London

They couldn't solve problems at all. The phone call got transferred four or five times and they couldn't clarify anything even after half an hour. They cancelled the reservation on a whim and just took the money. We had to buy train tickets from York to Manchester at our own expense. They told us in York that they had communicated with the Manchester office and there would be a car. But when we arrived, they said they had received no such notification and there were no cars available. While our whole family was stranded at the airport worrying about our accommodation in Edinburgh that night, they just cancelled our order and left us to fend for ourselves. Terrible service!

When we picked up the car, the staff initially said they didn't have the model we booked and asked for more money to change the car. Later we found out they actually had it.

The explanations were very clear. They noticed I had a small child and reminded me to install a child seat.

The service was excellent.

The service was excellent, the introduction was detailed, and the car was very new.