1/ Arrived at the airport at night and couldn't reach the car rental company at all! The car rental company claimed we canceled the order, but I had the rental confirmation in hand and couldn't find the car. Had to take a taxi to the hotel! Finally, the rental company contacted us and promised to deliver the car the next day. 2/ They clearly took a deposit from me, but the rental company said the deposit wasn't with them and was paid to the booking platform. They charged me 937 MYR and 1409 RMB. Planned to rent for 3 days (over 500 per day), but only rented for two days!

車がアップグレードされていた。ただ、貸与会社が、MERGEではなく、そこから委託を受けていると思われる現地ツアー会社であった。

アプリにて毎回利用しています。

Good that they are in contact with us prior to the trip, it made communications on the actual day easy. Good that everyone can use WhatsApp too.

Difficult to find the rental spot as it was not clear on my booking that I had booked through merge. In addition, it took a long time to complete the PayPal process and an easier and more efficient process for taking the deposit should be put in place.

confusion on pick up, long wait, language issues. Similarly on drop off, not there at agreed time, concerns on catching flight due to long wait and return of deposit, etc