Service was good, but the car only had 3/4 tank of fuel when picked up, which means users have to refuel more when returning. It was a gasoline car and consumes more fuel.
It took about 2 hours to pick up the car. I booked an automatic Passat station wagon, but they didn't have it or any equivalent model. They had to get one from the airport, which wasn't too far, but the efficiency was really low.
1. The company has always been shady with bad service. 2. I rented twice and every time they overcharged me. This time was no different. After arguing at the counter, they immediately deducted 45 Euros. Very unreliable.
It was the worst rental car experience I have ever had in my life. Enterprise is nothing but a scam company, which they will steal your money from your credit. On the pick up day at the Enterprise reception desk, they had a such an rude attitude and telling me that I had to pay extra 150 euros for coverage fee which i kept insisting that I do not need. I continued to insist that I do not need any sort of insurance for the car, but the lady at the reception talked her way out forcefully and pressuring me to pay for the coverage fee.
In addition, they told me that my car would be a brand new Volks Wagen Golf, but when I arrived at the parking spot, my car turned out to be average Ford car covered in dust and dirt.
I was extremely upset and furious about this renting experience and I will never rent a car from Enterprise ever again.
About QEEQ:10.0/10
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