Why all the different company names

United Kingdom

Reviewed: Wed, Jun 12, 2019

About ACE: 8.7 /10

The plus point was that the car we'd opted for wasn't available so we got a bigger one. Thankfully I know how to drive an Automatic (I'd booked a manual). The list of minus points is, alas, much longer. The phone number on our Rental Confirmation was for a company called Green Motion (which wasn't a name I'd seen on the booking platform or on any of our documentation). The lift from the airport to the office was very prompt and the driver was pleasant but the office is in the back of a Motel/Hostel. I felt very uncomfortable back there. Then the insurance options were presented and the huge deposit required in order to forego the insurance cost. There was no option but to take the high daily insurance cost. The £50 deposit is still sitting as "pending" on my credit card despite being told that it'd be refunded on 9th June (i.e. when I handed back the car). The whole experience has made me feel swindled.

Economy | Ford Fiesta or similar

1 days rental

Relevant Reviews on ACE Bristol Airport

D.Thomson

United Kingdom

1 days rental

Compact | Ford Focus or similar

Reviewed: Mon, Aug 5, 2019

“Expensive.”

About ACE: 5.3 /10

Office not open in the morning as promised. So had to leave the keys. Then returned to Afghanistan to find they had charged me 400 for damage to tyres and cleaning the car!!! Absolute rip off. I was warned by others when I told them who I rented the car from and they were correct. I would advise everyone to stay clear of this company. Green motion - not even the company I was expected to be renting from as no mention ANYEHERE of this.

M.Wilson

United Kingdom

1 days rental

Mini | Fiat 500 or similar

Reviewed: Wed, Jul 17, 2019

“Exceeded expectations”

About ACE: 8.3 /10

Car was in the same class as booked, clean inside a little less so on the outside but still acceptable. Shuttle transfer service was efficient, Counter service staff were also polite and efficient (a technical printer problem added 5 minutes to what would otherwise have been a sub-10 minute collection. Drop off was super efficient as was return shuttle to terminal (a 3 minute ride). Overall, exceeded my expectation and was excellent value for money. Would recommend.

About QEEQ: 10.0 /10

Jane M

United Kingdom

1 days rental

Mini | Fiat 500 or similar

Reviewed: Wed, Jul 10, 2019

“Easy booking, great car and value for money.”

About ACE: 9.7 /10

Car was great. Limited milage could have had some options. Something to confirm how many ltrs the petrol tank can take, would be helpful, to be able to fill to say 50%.

About QEEQ: 10.0 /10

Realy easy to book online. Insurance options clear. However - Not aware of milage limitations until we picked up. Wish staff had run through basics like lights/ petrol access, etc