The car rental process was convenient, although the car provided was not the Passat we had booked online, but an Opel of the same size. There were a few scratches on the car body, which we pointed out to the staff upon pickup, and she marked them on the rental agreement on the spot. The paperwork was processed very smoothly. In Prague, the staff was extremely enthusiastic and gave a detailed explanation of the rental process and vehicle usage, which was a fantastic experience. Considering this comparison, Prague gets a 5-star rating while Vienna only gets 4 stars. Overall, very satisfied.

The car was in good condition. After knowing we had QEEQ full insurance, they didn't push any additional insurance. The rental location was convenient. The car inspection during the exchange was not very thorough. The cross-border fee was cheaper than displayed on the website. Overall, it was a pleasant car rental experience.