Brisbane-Gold Coast-Sydney-Great Ocean Road-Melbourne

When I arrived, a staff member tried to push a $570 full insurance plan, which I declined. Then, they said that apart from a $3400 deposit, there would be an additional $268 bank fee, allegedly a fee imposed by the bank for handling the deposit. They mentioned that if any problems arise with the rental car and I haven't purchased full insurance, the repair costs would be deducted from the deposit, and each deduction would incur an additional $268 fee. After hearing this, I immediately called QEEQ customer service. The first two times I called, they insisted that the fee couldn't be waived and that I should pay it upfront and seek reimbursement after returning the car. The third time, they said QEEQ would reimburse me after I return the car. By the fourth call, I pointed out that this charge wasn't in the contract and refused to rent the car. An hour later, they said the fee would be waived and that I could return to pay the deposit and take the car. But would I trust such a blatantly dishonest company? From 8 AM to 3 PM, I argued this issue. The $268 fee might have been waived, but now I'd be worried that they'd find more ways to scam me out of the $3400 deposit. Imagining that, I decided not to rent from them. So, I told QEEQ customer service that I wouldn't rent from them due to these reasons. Of course, they didn't refund the over $700 I already paid. Charging me $570 for insurance and adding absurd $268 per-transaction fees on a $700 rental for 21 days? Clearly a scam. In conclusion: Apollo RV company is a scam from top to bottom. $700 lost is better than losing $3400. Avoid them at all costs.

Upon arrival at the rental office, a staff member tried to sell me a full insurance package for over 570 dollars, which I declined. Then the staff said that apart from the 3400 dollars pre-authorization deposit, I also had to pay a 268-dollar bank fee. They said this fee is charged by the bank for processing the 3400-dollar pre-authorization. They also mentioned that if I didn't buy full insurance and the vehicle had any issues, they would deduct from the 3400 dollars pre-authorization for each issue, and each deduction would come with an extra 268-dollar fee. Hearing this, I called QEEQ customer service immediately. In the first three hours, the first and second customer support agents said that the 268-dollar fee couldn't be waived, and I had to pay it upfront and discuss a resolution after returning the vehicle. The third customer support agent said that I should pay it upfront, and QEEQ would reimburse me after returning the vehicle. By the fourth call, I insisted that such fees were not in the contract and that it was a breach of agreement, so I would not be renting the vehicle. An hour later, they replied, saying the 268-dollar fee would not be charged, and I could return to collect the vehicle by paying the deposit. But who could trust a company that clearly scams tourists? From 8 AM to 3 PM, I was constantly communicating, and even though the 268-dollar fee was waived, I dared not trust such a shady company. If they didn’t succeed in scamming me with insurance and hidden fees, they would find another way to deduct the whole 3400 dollars deposit after I returned the vehicle. So, I told QEEQ customer service that I couldn't rent the car under such conditions. I decided not to rent it because if I returned the vehicle and they deducted my 3400 dollars deposit, it wouldn’t be feasible for me to book another flight to Australia just to sue them. The end result is that I didn’t rent the car, and of course, the 700+ dollars rental fee I already paid was non-refundable. The fact that they tried to sell me a 570-dollar insurance on a 700+ dollars rental and used a ridiculous 268-dollar fee per transaction trick is absurd. Apollo Rental Company is blatantly predatory, and the whole company thrives on this practice, not just individual employees. Losing 700 dollars is better than losing all 3400.