The counter staff member was incredibly insistent on trying to get you to pay for more cover even if you’re already covered. Don’t give in or be fooled into thinking you need it.
About QEEQ:10.0/10
Booking through easyrent was very straight forward and informative on your booking, would definitely use again
I was given another car as the Ford Fiesta was in an accident. It would have been helpful to have a manual. It was not made clear that I could bring back the tank empty as I had paid £65.00 upfront. I brought the car back about 90% full but wasn’t offered a refund - just a shrug of the shoulders. Perhaps a cold drinks or tea and coffee machine.
“Easy to book, very pushy sales pitch, bit of scaremongering for insurance products”
About Easirent:8.3/10
Easy booking, waited a while to be picked up at airport however Brian was very good. Very polite and good fun. Car not ready on collection and had scratches all over it plus a duct taped wing mirror. Very pushy sales pitch to sell insurance excess. Very one tracked into selling products. Otherwise not very engaging at all. Overall car was good, worked out more expensive than estimated. Lots of add ons and small print. Staff just need to relax and explain things without rushing into selling XS protection.
“Cheap but you may not be able to pick up the car on time/ same day”
About Easirent:5.7/10
No cars were available at booking time for myself or another customer. I was told to call ahead later that day or come back the next day. A higher class car was however, available for the customer behind me, by which time I had to leave with alternative transport. Couldn’t help but doubt that better cars were available but not offered even though it wasn’t the customers fault.
“Once I found the pick-u location, everything went smoothly.”
About Easirent:9.0/10
I waited for. Bit but no longer than is normal, and they seemed to be expecting me which was good. The paperwork took a bit of getting through I felt compared with hires i have had overseas. other than that the staff were helpful, customer oriented and accommodating.
One thing, and this is a constant gripe of mine - can booing platforms and car hirers get a grip over the ‘additional’ insurances’ - just other wrap it all up in the initial cost and be truthful about it, or leave it out and stop trying to frighten people in to buying an expensive addition so that commission can be made.
About QEEQ:10.0/10
See the comment about additional insurance - what a pain in the backside.
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Cracking deal & great service
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