The staff, whether at reception, car pickup, or return, were very polite and welcoming. They might ask if you'd like insurance upgrades, but a courteous decline is sufficient without any pressure. Returning the car was also convenient, and the deposit was refunded promptly. This was my first time renting a car, and although I was initially concerned due to previous reviews, this experience turned out to be very pleasant.
Such a horrible process of retrieving our car. Had to take a shuttle from one terminal to the other with all of our bags because the counter at one terminal was closed. Then a lot of confusion and business in the car rental building. Hard to find the office once we went through the chaos of competing paper work. The garage was so small. It took forever. Just a horrible experience
Dislike: You have deducted mistakenly around 1250euros on pretexed of car damage but in that case I would like to say is that at the time of delivery there was 2 damages which was pointed out by the representative and is marked in the document signed by me.. so why it has been deducted on my part!!! I have video references with me while dropping the car which will show no damages from my end...
Looking forward for a quick Refund and long term relationship with company
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