The experience was pretty decent. The staff member was quite conscientious. The car was in good condition and quite new, providing a good driving experience.

They charged £195 for a small mark on the tire, which they found using a flashlight up close, plus an additional 20% service fee. It's a scam. I thought big companies wouldn't do this, but this one acted just like the small companies. I won't use them again. The radio couldn't be turned off, the navigation sound couldn't be turned on, the car didn't drive straight, and the steering pulled to the left. Make sure to take lots of photos as evidence when you pick up the car.

Car pickup procedures were simple and clear.

Very nice and highly recommended.

Both picking up and returning the car were smooth. They didn't push additional insurance once we informed them we purchased full insurance through the QEEQ website. The car's condition was excellent.