This was a very, very poor experience and possibly violated transport safety regulations. Before placing the order, I repeatedly emphasized that I needed a child seat and confirmed multiple times with the rental company. I even canceled a previous SUV booking because that company did not provide child seats and switched to one that did. However, when we arrived at Bangkok Suvarnabhumi Airport to pick up the car, the rental company informed us they had no child seats available. They said they have some at their downtown location, a 45-minute drive away without traffic, but it would close in an hour. Given Bangkok's notorious traffic, it was unrealistic to expect us to drive into the city during rush hour and pick up the seat before they closed. We checked the traffic and realized it was almost impossible, so we had to buy a booster seat from a nearby mall and then drive to Hua Hin. The entire process, including communication, took nearly three hours, forcing us to drive to Hua Hin at night. Neither the rental company nor the rental platform tried to resolve the issue; they just passed the buck, treating us like fools. As a long-time user of the platform, I am very disappointed and will reconsider whether to continue using their app. We prefer to rent directly from companies with better service.

Excellent got new car

upgraded the car from city to teana. but the car high miles around 180000km. Staff is helpful.

Rude staff on Pick up, car still full of last customers rubbish. Tires bald, dangerous and down about 5-7psi each ( note that customer is responsible for tires shpuld there be an issue ). Car ODO showed around 45,000km but sounds and drives like it has 245,000km on it.

Excellent, cheaper than any other platform by a long shot - I will only use EasyRentCar App from now on. I dont think the Rental companies like the heavily discounted prices sometimes close to 50% less ( with first time use promo codes added ) keep us the lower honest pricing !

I'm japanese. japanese . It would have been nice to have a Japanese car installation manual. I wanted at least an English manual. (In Thailand)