The staff had a good attitude.

Quick and simple. The car had several scratches, but since I purchased the insurance package, the staff pointed out all the scratch locations and assured me that the insurance would cover any damages. No smoking or durians in the car. Minor sand brought from the beach can be ignored.

The overall service was poor. The staff responsible for picking up and returning the car were very irresponsible. We had to stand under the sun for twenty minutes when picking up the car and the same happened when returning it, which almost made us miss our flight. Fortunately, the airport queues weren't as long as they used to be. PS: We called several times but no one came. Additionally, the store recommends refueling at a Shell station, but they only have 95-octane fuel, not 91. It's better to refuel elsewhere.

Car condition was excellent and staff were also very professional and service oriented.

Like: Booked for a Toyota fortuner but gotten a much larger mitsubishi pajero instead. Car was almost brand new with only 99km of mileage driven only. Thumbs up!
Dislike: Pick up process can be faster.