Convenient and quick pick-up and drop-off, simple procedures, friendly staff, proactively used translation software to communicate with me, and no additional charges.
The pick-up and drop-off process is very simple and efficient. There are shuttle cars running between terminals, and after returning the car, the rental company provides free transportation to another terminal.
They couldn't solve problems at all. The phone call got transferred four or five times and they couldn't clarify anything even after half an hour. They cancelled the reservation on a whim and just took the money. We had to buy train tickets from York to Manchester at our own expense. They told us in York that they had communicated with the Manchester office and there would be a car. But when we arrived, they said they had received no such notification and there were no cars available. While our whole family was stranded at the airport worrying about our accommodation in Edinburgh that night, they just cancelled our order and left us to fend for ourselves. Terrible service!
Very professional. You can see this company's shuttle buses all over the roads in the UK, and their prices are cheaper than others. Highly recommend for the UK. They didn't push insurance sales either.
About QEEQ:10.0/10
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