Got an unexpected upgrade to a slightly larger car i30. Car was newer model and drove well. Didn't like lane assist feature and wasn't sure how to disable this, felt like I wasn't in control of the vehicle. Warning flashed each time I started the vehicle for service reminder, apparently this vehicle had been serviced but they're unable to clear the warning. Communicating this to customers on pick up would be helpful

Easy to book and pay. No issues

Staff was very helpful and getting the car was a smooth process. The car itself was fantastic. The only issue is limited boot depth which doesn't allow for a pram + large luggage. Large luggage was kept in the back passenger seat. This is not an issue with the car, but maybe a point to note for future renters.

Had a parking lot hit and run. Alamo immediately processed the 4000.00 deposit which was converted as a Canadian credit card was used. When the claim was finally settled for 1800.00 the funds were returned in Au $ dollars triggering conversion losses in excess of 300.00. The deposit should have been held and not processed untill all charges were confirmed which would have eliminated the currebcy losses.

Amazing service

Like: Enjoyed the hiking very much
Dislike: Was raining most time