1. Enterprise did not perform pre-rental maintenance on the vehicle; the fuel tank wasn't full, the car wasn't cleaned, the windshield washer fluid wasn't refilled, and the vehicle's condition wasn't thoroughly checked. The front left tire visibly had low pressure, but despite my clear indication, the rental continued, claiming the vehicle had no warning. This made the rental experience very nerve-wracking, posing potential safety risks. Additionally, after driving less than 700 kilometers, the vehicle warned of low engine oil (AB Blue) and indicated it would not start after 2400 kilometers; also, there was a tire pressure warning. Overall, this rental experience was alarming and stressful with very poor service. 2. I suggest that zhuanzhuche emphasizes to this partner that vehicle maintenance and safety checks must be conducted before renting out a car, prioritizing customer safety as the most important concern.

Since the moment I started dealing with this car rental company, it felt like a nightmare began. First: They arbitrarily charged my card, and when I asked why, they said I had committed a traffic violation. When I asked where and when, they said it was my privacy and couldn't tell me. I'm genuinely puzzled by this logic—charging me without explanation and using privacy as an excuse! This company exemplifies what it means to be unreasonable, rude, and unscrupulous! After that, I was constantly worried that my credit card would be charged again at any moment! Second: Unluckily, we broke a taillight cover due to a steep road. Without any discussion, they charged me 1800 euros, equivalent to 14,000 RMB. My bank account was debited in the same month. I hadn't opted for their insurance because it had a deductible; instead, I took full coverage in my own country as it had no deductible. After repeatedly contacting them about the car damage, I got no response other than the charge—they utterly ignored my claims. Thank God, it took 71 days after returning the car for them to finally cover the damage. I hope my bad experience serves as a warning to others. In my memory, no one at this car rental company ever smiled; it felt like renting from them put me in their debt, and they were all very disdainful. Regretting my choice to rent from this company!

Great attitude, the car was brand new with only 6 km.

The service was excellent. However, I specifically reserved an automatic car, but upon retrieving the vehicle, I was informed that there were none available, which was quite disappointing.

Like: Brand new car, very low mileage.