Satisfied

Great service with shuttle bus transportation, and the rental price is reasonable.

The car was in excellent condition and very new. We got a mid-to-large SUV, 91-octane fuel, with only about 16,000 km on the odometer. The car was great and easy to drive!

When renting a car abroad, it's better to buy insurance from the local rental company, as they do not recognize insurance from home country due to the complicated claim process and inability to provide advance payment. The local rental company's insurance costs over 200 AUD. If the car is returned without major issues, you can leave directly, otherwise, you might be required to pay a deposit of several thousand dollars.

I found extremely poor service that while a shuttle bus was indicated to be offered, but it is not offered early in the morning and means you are required to walk with your luggage to the airport. That alone would prevent me ever booking with them again

Corolla sedan was a 2019 model with 77K kilometres on the clock. So in average condition. Not a high end car. However, the car was easy to drive and went well. Counter staff were insistent that damage incurred would cause a $5500 penalty charge. And a refundable deposit of $1000 would be charged to my credit card and refunded if no damage. However, by paying the daily waiver fee (car and windows/tyres seperately, (approx $45 per day) then no deposit or penalty charge would apply. Staff took about 20 pics of car before pickup while we waited and another 20 pics when we returned - also while we waited which i found very annoying. I have booked a lot of cars in Australia and Overseas and i found then to be the most vigorous with these car examinations

Great vehicle fleet and supportive team.