The counter staff was adamant that my AXA insurance was inadequate and I wouldn't be covered for any excess in case of a claim, was coerced into paying a higher pick up premium before we could leave

The online booing platform was great yet I didn't receive the price drop guarantee offer

I found extremely poor service that while a shuttle bus was indicated to be offered, but it is not offered early in the morning and means you are required to walk with your luggage to the airport. That alone would prevent me ever booking with them again

Price that QEEQ quoted didn’t happen,had to pay 658 Australian Dollars, After signing paperwork I was informed of over 30 scratches and damage to the car. Also included in the price was car insurance, despite me stating I had car insurance. Felt like they tricked me, could have increased damage marks on my return of the car. Seemed a bit of a scam company.

NO

Great vehicle fleet and supportive team.

Everything else was good including the vehicle condition.