Very satisfied

The overall experience for both picking up and dropping off this car was quite poor: When picking up the car, there was a system error at the rental company, and I was initially given a large business vehicle. I had to return to the airport counter to exchange it for the car I reserved, a Subaru Forester. However, they didn’t have a Forester available at the time and gave me a similar Mazda instead (I’m not sure of the specific model). To avoid further delays, I accepted the Mazda, but its interior and luggage space were smaller than the Forester. When returning the car, I was in a rush to catch a flight and didn’t refuel. Later, I noticed a charge of over 330 AUD for fuel on my credit card, whereas normally refueling would cost only 60 AUD. I filed a complaint with Zuzuche's customer service, and they responded promptly, stating that the rental company would refund the excess charge to my card within 7-10 business days. I’m still waiting to see if this refund will happen on time. Additionally, this drop-off point charges exorbitant airport construction fees!

Each customer took a long time to be served while queuing; during the return, they mentioned there was sand in the car, implying a cleaning service was needed; a pre-authorization of 200 AUD was taken, and it's been over a week since I returned home without getting it back. It's unlikely that cleaning would cost 200 AUD.

Good

Pretty good. Although the car rental company gave me a car that wasn't the exact model I reserved, it was the same class. The car was very new, with only 193 kilometers on it, so it was practically brand new.