There were additional fees, more than what was shown on the order. The staff said everyone has to pay some sort of location fee. The car was almost brand new, only a thousand kilometers.
The pick-up and drop-off procedures were simple. There's a free shuttle bus from the airport terminal to the car rental office. I had booked a Vauxhall but was given a Peugeot 308 diesel with only 2357 miles on it, basically a new car and in good condition. The staff at the car rental company were very courteous. However, the company should improve by ensuring the car has sufficient AdBlue and by informing customers about the AdBlue warning light. I had never driven a diesel car before and had no idea about AdBlue. After driving over a thousand kilometers, the AdBlue warning light came on, and I didn't know how to refill AdBlue. Consequently, I had to stop by the roadside to check the warning signal and look up its meaning. The car wouldn't start, so I had to call QEEQ and the rental company for roadside assistance. After waiting for more than 3 hours, the rescue vehicle arrived. The technician went to a nearby gas station, bought 10 liters of AdBlue, refilled it, and the car was back to normal. The cost for AdBlue and the assistance fee were covered by the rental company.
Service was average when picking up the car, they changed the car model without specifically asking. The lady at return was very nice and sincerely inquired about the pickup experience, eventually offering compensation.
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on Enterprise London Heathrow Airport
Chester Yonng
-
-
-
-
View more >Oswald Norris
-
-
-
-
View more >Lauren Margaret
-
-
-
-
View more >Laura Joule
-
-
-
-
View more >Vera Robbins
-
-
-
-
View more >